Can I purchase Sonsee at retail locations?

While we are not currently available you can find us on the following online stores:

Macys.com


Why Sonsee?

We understand plus size women. We have worked with plus size communities in Australia and the US over a number of years to bring you the perfect hosiery, intimates and activewear, built to meet your needs. Read the Sonsee story for more.


I’m not sure about size

As a general rule, don’t size up. Our products are designed to fit you. Check out our size guide.


How much is shipping and where do you ship to?

We will ship your order within 2 working days from our US warehouse and you will receive an email once your order has been dispatched. Your package will take approximately 3-5 days via USPS. There may be some variations in service delivery times, especially during peak holiday times. If you need an extra speedy service, please email us at contact@sonseewoman.com and we’ll do our best to get your order at your door as quickly as we can! If for any reason we are unable to dispatch your order we will notify you asap.

How much will it cost? 

Standard Shipping - 3 to 5 days: $7 (FREE on orders over US$35) 


Can I exchange for a different pair/size?

If you follow our sizing guide, the fit should be perfect. There’s no need to upsize, as with other brands. We trust our product so much, that if you’ve purchased directly from our website, we offer a moneyback guarantee. See our returns and exchanges policy.


How do I get involved as a Sonsee ambassador?


Can I refund or exchange a gift card?

Gift cards are not refundable or redeemable for cash.

Do gift cards expire?

Gift cards are valid for 36 months from date of purchase.

How do I use a gift card?

Instructions for redeeming gift cards will be sent to the nominated email. Each gift card will have a unique code which can be applied at checkout.

How do I use a gift card?

Instructions for redeeming gift cards will be sent to the nominated email. Each gift card will have a unique code which can be applied at checkout.

How long does it take for returns to be processed?

48 hours after receipt of goods.


What forms of payment do you accept?

We accept Visa®, MasterCard®, PayPal and Afterpay.


How do I modify my shipping address?

You can easily amend your shipping address on your account page.


I’ve forgotten my password!

No stress. To re-set your password, go to the login page and follow the 'forgot your password' instruction.


Do I need an account to place an order?

No, you can simply shop as a guest. We recommend signing up, though, so you don’t have the hassle of re-submitting your delivery address and credit card details each time you purchase.


Is everything on your website available in store?

Unfortunately not. We recommend contacting your local retailer to see if they carry specific products.


How do I contact you with product feedback?

We’re constantly looking to improve our product, so please get in touch here. Tell us why Sonsee didn’t live up to your expectation, or even better, why we did!


How do I return or exchange an item?

We make it easy. Log in to your Sonsee account and fill in the returns form on your Account page. If you don’t have an account, get in touch here with your order number and the reason for returning.


Can I return a product?

If you purchased a product in store, they will have their own returns policies. If you purchased your product online in the last 30 days, it is unopened, and you’ve just changed your mind, no problem. See our returns and exchanges policy.


How do I return or exchange an item?

We make it easy. Log in to your Sonsee account and fill in the returns form on your Account page. If you don’t have an account, get in touch here with your order number and the reason for returning.


How do I unsubscribe from your newsletter?

You will find an unsubscribe link at the bottom of any email you have received from Sonsee Woman.


What currency is used at Sonsee?

All payments are charged in USD.


Washing instructions

If you lose the washing instructions on your tag, care notes are detailed with each product on the product pages on the Sonsee website.


How do I redeem a coupon code on sonseewoman.com

Enter your coupon code at checkout once you have added an item to your cart. 


If I save my credit card information, is it secure?

When shopping on our site, we give you the option of saving your credit card details to make things easier next time. Your details are stored securely at eWay or PayPal, our payment partners, which are PCI DSS compliant. Your credit card information can’t be accessed by any third parties. See our privacy policy.


What do I do if I haven’t received my order yet?

If for some reason you haven’t received your order in line with our delivery information, please email us or give us a call. We’ll get right onto it.


Can I track my order?

You’ll receive another email when your order has been dispatched, so you know you’ll be enjoying it soon. The email will have the tracking number and a link to the parcel tracking service from the dedicated shipping company. If you have questions email us.


How long will it take my order to arrive?

Your order should arrive to you within 3-5 business days.


How do I get Sonsee stocked in my store?

Let’s chat. Email us at wholesale@sonseewoman.com


How is Sonsee hosiery made?

We use a unique high-elastane yarn, sourced in northern Italy and have developed a specialised process to accommodate larger sizes and obsessed about getting every detail right. Learn more about our process and design.


Where is Sonsee made?

Sonsee is made in Italy.